{"id":15446,"date":"2020-09-08T15:54:27","date_gmt":"2020-09-08T15:54:27","guid":{"rendered":"https:\/\/pretor1.ninjaweb.us\/?page_id=15446"},"modified":"2020-09-08T15:54:27","modified_gmt":"2020-09-08T15:54:27","slug":"help-center","status":"publish","type":"page","link":"https:\/\/www.torogoz.com\/en\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none cont-03 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left bottom;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:60px;--awb-background-image:url(&quot;https:\/\/www.torogoz.com\/wp-content\/uploads\/2020\/06\/bg-about-w.png&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first fusion-no-small-visibility\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-margin-bottom:0px;--awb-margin-bottom-small:0px;\"><h6 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:12;--minFontSize:12;line-height:1.5;\">TOROGOZ EL SALVADOR<\/h6><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#ff8b00;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:42;line-height:1.4;\">Help Center<\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last fusion-no-small-visibility\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first fusion-no-small-visibility\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f15445-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"15445\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/15446#wpcf7-f15445-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"15445\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f15445-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label>Name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required contact_form\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span><\/label>\n<\/p>\n<p><label>Your log-in email address<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-906\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email contact_form\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"email-906\" \/><\/span><\/label>\n<\/p>\n<p><label>Your email if you buy as a guest<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-907\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email contact_form\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"email-907\" \/><\/span><\/label>\n<\/p>\n<p><label>How can we help?*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-327\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required contact_dropd\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-327\"><option value=\"Select an option\">Select an option<\/option><option value=\"Account Help\">Account Help<\/option><option value=\"Problem with your product\">Problem with your product<\/option><option value=\"Billing &amp; Payment\">Billing &amp; Payment<\/option><option value=\"Other\">Other<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label>Subject*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"asunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required contact_form\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"asunto\" \/><\/span><\/label>\n<\/p>\n<p><label>Description*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-949\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required contact_form02\" aria-required=\"true\" aria-invalid=\"false\" name=\"textarea-949\"><\/textarea><\/span><br \/>\n<\/label>\n<\/p>\n<p style=\"font-size: 14px;\">(Please provide as much information as possible, to help our Support team respond to your request as quickly as we can.)\n<\/p>\n<p><label>Contact Phone*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-521\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel contact_form\" aria-required=\"true\" aria-invalid=\"false\" value=\"Contact Phone\" type=\"tel\" name=\"tel-521\" \/><\/span><\/label>\n<\/p>\n<p><label>Payment Method:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-328\"><select class=\"wpcf7-form-control wpcf7-select contact_dropd\" aria-invalid=\"false\" name=\"menu-328\"><option value=\"Select your Payment method\">Select your Payment method<\/option><option value=\"Credit Card\">Credit Card<\/option><option value=\"Deposit in Local Bank\">Deposit in Local Bank<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label>Attachments (photos, invoice copy)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-225\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.png,.doc,.docx,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"file-225\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p style=\"font-size: 14px;\">Your file must have a maximum of 2mb and can be in * .jpg, *.png, *.doc, *.docx & *.pdf format\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SUBMIT\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"28\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last fusion-no-small-visibility\" 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