{"id":15449,"date":"2020-09-08T16:07:40","date_gmt":"2020-09-08T16:07:40","guid":{"rendered":"https:\/\/pretor1.ninjaweb.us\/?page_id=15449"},"modified":"2020-09-08T16:07:40","modified_gmt":"2020-09-08T16:07:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.torogoz.com\/en\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"
TOROGOZ EL SALVADOR<\/h6><\/div>

FAQ’s<\/h1><\/div>
<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I know if you accept my data record and if my order is accepted?<\/span><\/a><\/h4><\/div>
\n

We email an automated email for your registration and confirming purchase order information.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I purchase 24\/7?<\/span><\/a><\/h4><\/div>
\n

Yes, you can place your order at any time of the day, every day of the week.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>At what times can I pick up my order?<\/span><\/a><\/h4><\/div>
\n

If eligible, pick up your order in our stores, you can do it from Monday to Friday from 9:00 a.m. at 5:00 p.m. and Saturday from 9:00 a.m. at 12:00 a.m.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What payment method do you accept?<\/span><\/a><\/h4><\/div>
\n

We accept all VISA and MASTERCARD credit and debit cards as a form of payment. Also, you can make a deposit in our account of a local bank: Cuscatlan Bank, Agricola Bank (Just for clients in El Salvador)<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>At what point do they charge the purchase on my card?<\/span><\/a><\/h4><\/div>
\n

Immediately when you place your order.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Before finalizing my purchase, can I know the products of my order and the exact amount of it?<\/span><\/a><\/h4><\/div>
\n

At all times you can know the balance of your order and its content, even now of confirming your order.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Once the purchase is complete, can my payment information be changed?<\/span><\/a><\/h4><\/div>
\n

No, since the charge is made immediately. But if your card is rejected, we give you the opportunity to try with another one.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I request an invoice special for companies? (Applies only to El Salvador)<\/span><\/a><\/h4><\/div>
\n

Yes, you can request a special invoice just for companies, you only must send us your nit and tax identification number to telemarketing@torogoz.com or Whatsapp + 7737-3645. Do not forget to add the order number that you will receive when you place your order.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do I need to create an account to be able to buy?<\/span><\/a><\/h4><\/div>
\n

No, you can make a purchase as a guest without registering.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What do I do if I forgot my password?<\/span><\/a><\/h4><\/div>
\n

To recover your password, you must enter the link “Did you forget your password?” That appears on the home page, in the access to your account.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is the warranty time of the product I buy?<\/span><\/a><\/h4><\/div>
\n

All products supplied by Torogoz have 12-month manufacturers guarantee.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How should I clean the product I buy?<\/span><\/a><\/h4><\/div>
\n

All our products are protected with a transparent lacquer that maintains its finish for a long time without any maintenance. You just must clean it with a soft cloth. NEVER USE ABRASIVE PRODUCTS SUCH AS SILVO, BRASSO, DETERGENTS.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>If my product arrived broken or I want to return it, what should I do?<\/span><\/a><\/h4><\/div>
\n

Please contact us through our HELP CENTER or through e-mail or telephone contact<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Cannot find answer to your question?<\/span><\/a><\/h4><\/div>
\n

We will gladly answer your questions through our:
\nChat Online
\nTelephone\/WhatsApp (503) 7737-3645<\/a>
\ntelemarketing@torogoz.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

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