Terms and Conditions

By registering, you agree to the Terms and agree to have read our Policy Privacy.

The legal agreements set forth below govern your use of the Online Store


Welcome to Please read the following Terms and Conditions which are basic rules governing the use of “Torogoz Online Store”.

  1. The use of Online Store (hereinafter “the website”) implies the unconditional and irrevocable acceptance that all information and activities made through the website are governed by these Terms and Conditions.
  2. Likewise, the Terms and Conditions may be changed by Torogoz, in any time and at its sole discretion, which is why you must Review these terms and conditions each time you visit the website.
  3. Torogoz reserves the right to modify or interrupt the service offered, either permanently or temporarily, without prior notice and / or consent of users, at any time and at its sole discretion.
  4. The personal information that you (hereinafter the “User”) enter is totally confidential and is kept, strictly between the user and Torogoz, in no case will be handed over to third parties.
  5. To be able to buy at Online Store, you must have registered as a user, accepted the Terms and Conditions, and read the Policies of Privacy.

Buying Products in online store

  1. You can only buy products that are published for sale and whose details appear on the website.
  2. Details of the products available for purchase (including your corresponding price) are specified in Torogoz Online.
  3. All the prices of the products shown on the website include taxes.
  4. Once the user of the online store has selected the products you want to purchase; these products will be included in the shopping cart purchase. At the end of the purchase process, the user will click on the “REVIEW” button BUY” to access the order summary page where you can verify and correct the order if deemed appropriate, it is the responsibility of the user to verify the data entered and selected in the purchase.
  5. The products or services and the prices offered on the website, not necessarily will coincide with the products, services and prices offered in the stores of Torogoz.
  6. The price to be paid for each item purchased will be the price published by each item on the website at the time of online purchase.
  7. The offers and promotions in the online store, are valid, while they are published in it.
  8. The user of the online store has the right to cancel any order you have made and receive a refund, if it is not have signed as received, and the order is in the original conditions of your shipment or pick up at the stores, canceling within a 24-hour period after receiving the product. The refund to the buyer’s card lasts approximately 20 business days.
  9. To cancel an order, please contact us at email: ,Telephone + 503-7737-3645
  10. The maximum purchase in the store is $ 3000.00 United States dollars of America.
  11. We reserve the right to reject / cancel or to restrict the quantities of any order without explaining the reasons, which will be notified by e-mail based on the information indicated in the order.
  12. We reserve the right to request information from customers, to validate the card information you used to order online.
  13. Delivery time is subject to validation of funds, stock of items and the geographical location where the order will be received, at the time of delivery the person authorized to receive the order must be present and must sign it.
  14. Only the cardholder is responsible for the purchase, it will not be allowed a third party to use the card to order and purchase the product.
  15. For the user’s knowledge, the website has 5 order states:
  • Pending: every order that enters approved will have this status until it is reviewed
  • Processing: This state is obtained by the order when the transaction has been reviewed and approved by the bank.
  • Sent: When the order has been sent to the address indicated by the customer.
  • Delivered: When the order has been delivered to the customer.
  • Canceled: When the product has been revoked. Return or exchange of a product
  1. When reviewing your order and before signing accepted, if you are not satisfied or completely satisfied with your purchase, you can return the product always and when it is in the original conditions (wrappers, boxes, etc., in perfect shape).
  2. If the products purchased in the online store are delivered to your address, NO refund of shipping payment thereof.
  3. The product to be returned is the responsibility of the client until it reaches Torogoz. We advise you to use a shipping system for returns that ensure the integrity of the products
  4. For a return, please contact us to provide you a physical address to return the products.
  5. Once the product is accepted, and the order is signed by the recipient of the purchase in the website, returns will not be accepted after 24 hours of delivery. The product must be in its original conditions (wrappers, boxes, etc., in perfect shape).
  6. The client must always keep the original invoice of his purchase, as it is a requirement before any claim or return.

Payment conditions:

  1. The user will pay for their purchase with a VISA or MASTERCARD credit or debit card that allow to buy online; issued anywhere in the world or deposit payment to a local bank account at Banco Cuscatlán or Banco Agricola of El Salvador.
  2. The purchase limit will be subject to the credit limit of your credit or debit card, or the maximum established in the online store of $ 3000.00 dollars of the United States of America.

Delivery and Shipping
Local Delivery in El Salvador

  1. The SHIPPING COST in El Salvador will be free on purchases over $ 25.00 for the city of San Salvador, Antiguo Cuscatlán, Nuevo Cuscatlán and Santa Tecla, for the rest of the cities it will vary according to the amount of the purchase.
  2. The order may not be delivered to minors.
  3. If the customer is visited and there is no one to receive the product, a note will be left as evidence that the person was visited, in this case we will contact the recipient to return the order to our headquarters located at Calle San Antonio Abad 2105, San Salvador
  4. The user will assume the responsibility of picking up the order at our central offices or at the offices of the contracted Courier, we will notify the customer via email. If for any reason you are not at the address provided for delivery, or If there are errors in the same that make the location impossible for your delivery, you must claimed within 3 days of the scheduled delivery date.
  5. Delivery service in El Salvador will be provided only in places where there is a road access insurance for commercial vehicles, which is within the range of deliveries from Torogoz and contracted Courier company and areas where the safety or integrity of the personnel is not put at risk.
  6. For product delivery, the beneficiary must present: DUI or passport. If the beneficiary is not the same buyer, you must present identity document.

Pick up at Torogoz Store

  1. To pick up at Torogoz Stores, the client must present: DUI, Passport, ID if the beneficiary is the same buyer or a copy of the order invoice, we sent you.

International Shipment

  1. The cost of freight for international shipments will depend on the country of destination and weight of the product. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
  2. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Torogoz is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Applicable law:

  1. The User and expressly agree to submit to the jurisdiction of the courts of the City of San Salvador, Republic of El Salvador, resigning to any other jurisdiction or jurisdiction that may correspond. In case of any litigation, the Client waives to file an objection of roots with respect to Torogoz and / or its controllers, subsidiaries, or companies under common control in any country.

Independence of Provisions:

  1. If one or more of the provisions contained in these Terms and Conditions are considered null, illegal, or ineffective in any respect, the validity, legality, enforceability, or effectiveness of the rest of the provisions contained herein will not be affected or canceled by said circumstance.

Use of the Website:

  1. By using the website, the User accepts the Terms and Conditions, and declares under oath being 18 years of age or older.
  2. If you are under 18 years of age you must refrain from buying on the website.
  3. Parents, guardians or persons responsible for minors under 18 years of age who use the website are fully and exclusively responsible for their use of the website, including, and without limitation, any charges or costs that may be incurred as consequence of such use.
  4. ​​If you do not agree with each one of the terms expressed here, refrain from using the website.
  5. All the information you provide must be true, accurate and complete.
  6. The User is solely and exclusively responsible for the information provided using the website.
  7. The User will be solely and exclusively responsible for the consequences that generate any inaccuracy or falsehood of the information provided.
  8. All elements, including images, texts, illustrations, icons, logo and isotypes, photos, programs, animations, any music, melody, video clip and Any other element that is part of the website is only destined for commercialization of products by Torogoz, and it is prohibited any reproduction, modification, or distribution of the same.
  9. All comments, suggestions or ideas provided by the User will be owned by Torogoz.

Linking, Deeplinking and Framing:

  1., prohibits the use of the name and / or logos, trademarks, and any other distinctive signs of its property such as hypertext links or any other form (“links”) directed to Internet sites whose URL is different from, unless the establishment of such a link nature is approved by in writing, in which case you must abide by the design and advertising criteria and manuals established by Torogoz.
  2. reserves the right to request the removal of links that have been established on websites without their express and prior authorization.
  3. The establishment in pages not controlled by the Online Store of for links to subdirectories within the URL (Deeplinking) is prohibited.
  4. The display, use, exhibition, copy or any other form of reproduction of the Site or any of its subdirectories and / or pages, in sites not controlled by Torogoz Online (“Framing”) are expressly prohibited.
  5. Failure to observe these prohibitions will be a violation of the rights of intellectual property on the Contents and the rights on the Property Industrial.

Disclaimer and Guarantees of the products for sale:

  1. does not guarantee the use, validity, precision, or reliability of, or the results of the use of, or any other situation regarding the material on this Site or any website linked to the website. He warns his clients that the Website information may contain errors or inaccuracies, may not be complete or updated. For this reason, reserves the right to correct any error, omission, or inaccuracy, change or update it at any time and without prior notice. Additionally, it is noted that the price to be paid for each item purchased will be the price published for each item on the website at time of online purchase.

Data Use Policies, Limited Liability:

  1. Without prejudice to what is determined in the peremptory norms of the Legislation Applicable Salvadoran, assumes no responsibility, including any liability for any damages, including, but not limited the loss of information or utilities, existence of viruses, results of use or inability to use the material on the website, business opportunities lost, or any other damage, even when the user has warned us about the possibility of such damages, or for any claim of third parties, except what expressly stipulated here. Under the terms indicated here.
  2. assumes no responsibility for the information that is publishes on the website, including, but not limited to, the product and / or services, notes of interest, opinions, practical advice and / or solution of concerns.
  3. assumes no responsibility for the impossibility of, or for problems in using the Site or any of the pages that comprise it, including, but not limited to events such as server or server problems connection, communication interruptions, technical problems. In case the use of the material on this Site results in the need to service to repair or correct equipment or information, the user assumes any cost derived from it.

Revision of the Terms:

  1. can at any time review these Terms of Use here content, by updating this announcement.
  2. When using the Online Store, the user agrees to consider bound by any such review, which will be effective as of moment in which they are accessible by the Users, having to periodically visit this page to determine the terms in force in that moment, to which the user will be bound if he decides to use this Website